Privacy Policy

Introduction

Clear Physics Academy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Clear Physics Academy, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Registration Information: Name, email address, phone number, student class level, school name, and location when you register for our courses or services
• Payment Information: Payment details, transaction IDs, and billing information (processed securely through payment gateways)
• Communication Data: Messages, inquiries, and feedback you send us through contact forms, WhatsApp, or email
• Profile Information: Educational background, learning preferences, and course selections

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and IP address
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze website usage
• Analytics: Google Analytics data to understand user behavior and improve our services

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our courses and services
• To process payments and send payment confirmations
• To send educational content, course updates, and announcements
• To respond to your inquiries and provide customer support
• To personalize your learning experience and recommend relevant content
• To conduct marketing and promotional activities (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations and prevent fraud
• To send WhatsApp messages and notifications about your enrollment

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With payment processors, email service providers, and hosting providers who assist us in operating our website and delivering services
• Legal Compliance: When required by law or to protect our legal rights and the safety of our users
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure payment gateway integration
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure data storage practices

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track your activity.

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising and promotional content

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: Opt out of marketing communications and promotional emails
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at support@hexagonknow.com or abhimanue@hexagonknow.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purpose for which we use it.

• Account Information: Retained for the duration of your enrollment and for 2 years after course completion
• Payment Records: Retained for 7 years for accounting and legal compliance purposes
• Marketing Data: Retained until you opt out of communications
• Analytics Data: Retained according to Google Analytics retention policies

8. Third-Party Links and Services

Our website may contain links to third-party websites and services, including YouTube, WhatsApp, and other educational platforms. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for students aged 15 and above. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete such information promptly.

For students under 18, we recommend parental involvement in the enrollment process.

10. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date below. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

13. Legal Compliance

Clear Physics Academy complies with applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (India)
• Information Technology Rules, 2000
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents