Shipping Policy | Clear Physics Academy

Overview

Clear Physics Academy is primarily an online learning platform. Most of our course materials, videos, interactive simulations, and resources are delivered digitally through our student portal. However, for students who request physical study materials or supplementary resources, we ensure prompt and reliable delivery.

🌐 Mostly Online Delivery

Our academy operates as a digital-first platform. All course content, live classes, recordings, problem-solving simulations, and analytics are accessible online 24/7 through your student portal.

Delivery Methods

📱

Digital Delivery (Primary)

Instant access to all course materials, videos, assignments, and resources through our online portal. No shipping delays — access everything immediately upon enrollment.

📦

Physical Delivery (Optional)

For students who request printed study materials, supplementary guides, or physical resources, we ship within India with a guaranteed delivery within 15 days.

What Is Delivered Online:

Animated concept videos and recorded lectures
Interactive problem-solving simulations (PHY-G)
Live class recordings and session materials
Test series and practice problems
AI-powered analytics dashboard
Doubt-clearing resources and Q&A forums
Downloadable notes and revision guides (PDF)
Gamified learning modules and challenges

What Can Be Shipped (If Requested):

Printed study guides and reference materials
Problem-solving workbooks
Formula sheets and quick reference cards
Supplementary learning materials
Physical certificates (upon course completion)

Shipping Timeline & Guarantees

⏱️ 15-Day Delivery Guarantee

For all physical study materials shipped, we guarantee delivery within 15 days from the date of shipment. If delivery is delayed beyond this period, please contact our support team immediately.

Day 1-2

Order Confirmation: You request physical materials and we confirm your order. We verify your shipping address and prepare your package.

Day 3-5

Packing & Dispatch: Your materials are carefully packed and handed over to our logistics partner. You receive a tracking number via email.

Day 6-15

In Transit: Your package is in transit. You can track your shipment using the tracking number provided. Most deliveries complete within 10-12 days.

Day 15

Guaranteed Delivery: Your package is guaranteed to be delivered by this date. If not delivered, please contact support@hexagonknow.com immediately.

Delivery Timeline by Region:

Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad): 5-8 days
Tier-2 Cities: 8-12 days
Tier-3 Cities & Remote Areas: 12-15 days

ℹ️ Note: Delivery timelines are estimates. Actual delivery may be faster depending on your location and logistics partner efficiency. We always aim for earliest possible delivery.

Shipping Coverage & Costs

Shipping Coverage:

Domestic: All locations within India (including remote areas)
International: Not currently available. International students can access all course materials online.

Shipping Costs:

Free Shipping: For orders above ₹2,000
Paid Shipping: ₹150-300 for orders below ₹2,000 (depending on location)
Express Shipping: Available at additional cost for urgent deliveries (5-7 days)

💡 Pro Tip

Since most course materials are available online immediately, we recommend using digital resources first. Request physical materials only if you prefer printed copies for offline study.

Shipping Address Requirements

To ensure smooth delivery, please provide:

Full name of the recipient
Complete postal address (street, area, city)
Postal code / PIN code
State and country
Contact phone number (for delivery coordination)
Alternate contact number (optional but recommended)

Important Guidelines:

Accuracy: Double-check your address before confirming. Incorrect addresses may cause delivery delays.
Accessibility: Ensure your address is accessible to delivery personnel. Provide clear directions if needed.
Availability: Be available or designate someone to receive the package during the delivery window.
Updates: If you need to change your address after placing an order, contact us immediately at support@hexagonknow.com

Tracking & Updates

How to Track Your Shipment:

You will receive a tracking number via email once your package is dispatched
Use this tracking number on our logistics partner's website to track real-time location
You will also receive SMS updates at key stages (dispatch, in transit, out for delivery)
Check your student portal for shipment status and tracking information

ℹ️ Tracking Updates: Tracking information is updated every 24 hours. For real-time updates, check the logistics partner's website directly using your tracking number.

Damaged or Lost Shipments

If Your Package Arrives Damaged:

Do not accept the package if it appears damaged or tampered with
Contact our support team immediately at support@hexagonknow.com with photos of the damage
We will arrange a replacement shipment at no additional cost
Replacement will be shipped within 3-5 business days

If Your Package Is Lost:

If your package does not arrive within 15 days from dispatch, contact us immediately
Provide your tracking number and order details
We will file a claim with our logistics partner
Once confirmed as lost, we will send a replacement shipment at no cost
Alternatively, you can request a refund for the physical materials cost

Claim Process:

Contact support@hexagonknow.com with your order number and tracking number
Provide photos of the damaged package (if applicable)
Our team will investigate and respond within 2-3 business days
We will arrange replacement or refund as appropriate

Return & Exchange Policy for Physical Materials

Returns:

Physical materials can be returned within 7 days of delivery if unopened and in original condition
Return shipping costs are the responsibility of the customer (unless the item was damaged or defective)
Once we receive and inspect the returned item, a refund will be processed within 5-7 business days

Exchanges:

If you received a wrong item or a defective product, we will exchange it free of cost
Contact us within 7 days of delivery with photos and order details
We will arrange a replacement shipment within 3-5 business days
Return shipping for the defective item will be arranged by us

Non-Returnable Items:

Opened or used study materials
Items returned after 7 days of delivery
Items damaged due to customer mishandling
Digital downloads and online course access

Frequently Asked Questions

Q: Do I need to wait for physical materials to access the course?

A: No. All course materials are available online immediately upon enrollment. Physical materials are optional supplements. You can start learning right away through our online portal.

Q: How do I request physical study materials?

A: Contact our support team at support@hexagonknow.com or WhatsApp +91 94966 54440 with details of the materials you need. We will provide pricing and shipping information.

Q: What is the guaranteed delivery time for physical materials?

A: We guarantee delivery within 15 days from the date of shipment. Most deliveries are completed within 10-12 days, depending on your location.

Q: Can I change my shipping address after placing an order?

A: If your order hasn't been dispatched yet, we can change your address. Contact support@hexagonknow.com immediately with your new address. Once dispatched, address changes may not be possible.

Q: Do you ship internationally?

A: Currently, we only ship within India. International students can access all course materials online. For international shipping inquiries, please contact support@hexagonknow.com.

Q: What if my package is delayed beyond 15 days?

A: Contact us immediately at support@hexagonknow.com with your tracking number. We will investigate with our logistics partner and arrange a replacement or refund if the package is confirmed lost.

Q: Can I return physical materials if I change my mind?

A: Yes, unopened and unused materials can be returned within 7 days of delivery. Return shipping costs are your responsibility unless the item was damaged or defective.

Q: How do I track my shipment?

A: You will receive a tracking number via email once your package is dispatched. Use this number to track your shipment on the logistics partner's website. You will also receive SMS updates.

Q: What if I receive a damaged package?

A: Do not accept the package. Contact support@hexagonknow.com with photos of the damage. We will send a replacement at no cost within 3-5 business days.

Q: Is there a cost for shipping?

A: Shipping is free for orders above ₹2,000. For orders below ₹2,000, shipping costs are ₹150-300 depending on location. Express shipping (5-7 days) is available at additional cost.

Important Notes

Online-First Platform: Clear Physics Academy is designed as an online learning platform. All essential course materials are available digitally.
Physical Materials Are Optional: Physical study materials are supplementary and optional. They are not required to complete the course.
Tracking Responsibility: Once your package is handed to the logistics partner, you are responsible for tracking and coordinating delivery. We recommend providing a contact number for delivery coordination.
Force Majeure: In case of natural disasters, strikes, or other unforeseen circumstances beyond our control, delivery timelines may be affected. We will notify you of any delays.
Policy Updates: Clear Physics Academy reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting.

Shipping & Delivery Policy