Refund Policy

Our Commitment to You

At Clear Physics Academy, we are confident that our physics mentorship program will transform your understanding of concepts and improve your NEET preparation. We stand behind the quality of our teaching and learning systems with a 14-day risk-free trial.

💡 14-Day Money-Back Guarantee

If you're not satisfied with our program for any reason within 14 days of enrollment, we'll refund your full payment. No questions asked.

Refund Eligibility

✅ You Are Eligible for a Refund If:

You request a refund within 14 days of your enrollment commencement date
Your enrollment is active and in good standing
You have not violated any terms of service or academy policies
Your refund request is submitted in writing via email or support form

❌ You Are NOT Eligible for a Refund If:

Your refund request is submitted after 14 days from the enrollment commencement date
You have already received the full course material and completed a significant portion of the program
Your enrollment was obtained through fraudulent means or misrepresentation
You violated the academy's code of conduct or terms of service
You are requesting a refund for reasons unrelated to the quality of instruction or course content

📅 Important: The 14-Day Period

The 14-day refund window is calculated from your enrollment commencement date (the date you gain access to the course materials and live classes), not from the date of payment. Make sure to note this date when you enroll.

Refund Process

Step 1: Request

Submit your refund request via email to support@hexagonknow.com with your enrollment details and reason for requesting a refund. Include your full name, email address, and enrollment ID.

Step 2: Verification

Our support team will verify that your request meets the refund eligibility criteria and that you are within the 14-day window. This typically takes 1-2 business days.

Step 3: Approval

Once verified, we will approve your refund request and initiate the refund process. You will receive a confirmation email with details about your refund.

Step 4: Processing

Your refund will be processed within 7 working days from the date of approval. The refund will be credited back to your original payment method (credit card, debit card, UPI, or net banking account).

Step 5: Confirmation

You will receive a confirmation email once the refund has been successfully processed. Depending on your bank or payment provider, it may take an additional 3-5 business days for the amount to appear in your account.

Refund Processing Timeline

Request Submission to Verification: 1-2 business days
Approval to Refund Processing: 7 working days
Bank Processing (after refund is sent): 3-5 business days
Total Expected Time: 11-17 business days from request submission

⏱️ Working Days Definition

Working days are Monday through Friday, excluding Indian national holidays and academy closure dates. Refunds initiated on weekends or holidays will be processed on the next working day.

Refund Amount

If you are eligible for a refund, we will refund the full amount you paid for your enrollment, including any discounts or promotional offers applied at the time of purchase.

What Is Included in the Refund:

Full course enrollment fee
Any promotional discounts applied
Early-bird discounts (if applicable)

What Is NOT Included in the Refund:

Any fees charged by your bank or payment provider for the refund transaction
Taxes or GST (if applicable, will be refunded as per government regulations)

How to Request a Refund

Step-by-Step Instructions:

Send an Email: Compose an email to support@hexagonknow.com with the subject line: "Refund Request - [Your Name]"
Include Required Information:
- Your full name
- Email address associated with your enrollment
- Enrollment ID or order number
- Date of enrollment commencement
- Reason for requesting a refund (optional but helpful)
Provide Payment Details: Include the payment method used (credit card, debit card, UPI, net banking) so we can process the refund to the correct account
Submit Before Day 14: Ensure your request is received by our support team within 14 days of your enrollment commencement date
Wait for Confirmation: Our team will respond within 1-2 business days with confirmation or any additional information needed

📧 Contact Information

Email: support@hexagonknow.com
Response Time: 1-2 business days
Refund Processing Time: 7 working days from approval

Frequently Asked Questions

Q: When does the 14-day refund period start?

A: The 14-day period starts from your enrollment commencement date — the date you gain access to the course materials and live classes. This is different from your payment date.

Q: Can I get a refund after 14 days?

A: No. Refunds are only available within 14 days of enrollment commencement. After this period, no refunds are offered. However, you can continue accessing the course for the full duration of your enrollment.

Q: How long does it take to receive my refund?

A: Once approved, refunds are processed within 7 working days. However, your bank may take an additional 3-5 business days to credit the amount to your account. Total time is typically 11-17 business days from request submission.

Q: Will I get the full amount back?

A: Yes, if you are eligible for a refund, you will receive the full amount you paid, including any discounts or promotional offers.

Q: What if I paid using a credit card? Will the refund go back to my credit card?

A: Yes. Refunds are processed back to the original payment method. If you paid with a credit card, the refund will be credited to that card. Your credit card issuer will then reflect the credit in your account statement.

Q: What if I paid using UPI? How will I receive my refund?

A: If you paid using UPI, the refund will be processed back to the UPI account or bank account associated with your UPI ID. The refund typically appears within 7 working days.

Q: Can I request a refund if I violated the academy's code of conduct?

A: No. Refunds are not available if you have violated the academy's terms of service or code of conduct. We reserve the right to deny refund requests in such cases.

Q: What if I have a technical issue accessing the course? Can I get a refund?

A: We encourage you to contact our support team first at support@hexagonknow.com. We will do our best to resolve any technical issues. If the issue cannot be resolved and you wish to proceed with a refund, you can request one within the 14-day window.

Q: Can I request a refund for a partial refund (e.g., 50% refund)?

A: Our refund policy offers either a full refund (if eligible) or no refund. Partial refunds are not available. However, if you have specific circumstances, please contact our support team to discuss your situation.

Q: What if I want to pause my enrollment instead of getting a refund?

A: Pausing enrollments is not currently available. However, you can request a refund within 14 days and re-enroll later if you wish. Please contact support@hexagonknow.com for more information.

Important Notes

No Questions Asked: We believe in the quality of our program. If you're not satisfied within 14 days, we'll refund your money without requiring extensive explanations.
Enrollment Access: Upon refund approval, your access to the course materials will be revoked. Make sure to download or save any important materials before requesting a refund.
Future Re-enrollment: If you request a refund and later wish to re-enroll, you will need to pay the full enrollment fee again. Refunded students are not eligible for special discounts on re-enrollment.
Policy Changes: Clear Physics Academy reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated policy.
Disputes: If you have a dispute regarding a refund decision, please contact our support team at support@hexagonknow.com with detailed information about your case.